Frequently Asked Questions

Here are answers to some Frequently Asked Questions. If you still need help, please contact us at hello@catladyalley.com before placing your order.

Orders

Our standard order processing time is 3-7 business days after you place your order (not including transit times for shipping). Due to the nature of being a small business, there will be rare occasions where the processing time takes longer. We will notify you if that is the case.

If you have a rush order, please email us at hello@catladyalley.com before placing your order to see if we can accommodate you. Additional charges may apply.

Products

Currently, we produce most of our stickers in-house, but some are made by our partners (designed by us).

Our greeting cards are handmade and produced in-house.

We outsource our notepads and sticky notes (but they are designed by us). All items are made in the U.S.A.

Our stickers are water resistant. I've tested them by placing them on a water bottle and running it through the dishwasher - and they were fine. However, our stickers are not intended to be submerged in water nor are them meant for outdoor use.

Returns

Due to the nature of our products, we do not offer returns, refunds or exchanges. If for some reason you're not happy with your order, please email us at hello@catladyalley.com.

Shipping

All orders are shipped with the United States Postal Service (USPS) from Orange, California. 

For our shipping policy and prices, please visit our Shipping Policy page. Note that we currently only ship to addresses in the United States.

We currently only ship to addresses in the United States.

We plan to open shipping to other counties in the future, so please check back. Or, send us an email at hello@catladyalley.com to be notified when we open up our shipping to other countries.