Frequently Asked Questions

Our order processing time is 1-5 business days after you place your order (not including transit times for shipping). Due to the nature of being a small business and the fact that most of our products are handmade in-house, there will be rare occasions where processing takes longer. We will notify you if that is the case.

If you have a rush order, please email us at hello@catladyalley.com before placing your order to see if we can accommodate you. Additional charges may apply.

All of our stickers and sticker sheets are handmade, with the exception of one sticker sheet.

All of our notepads are handmade, except for one series of notepads which is currently outsourced. We also outsource our sticky notes.

All items are designed by Rachel and made in the U.S.A.

Our vinyl, glossy, die-cut stickers are water-resistant, but they are not meant to be submerged in water, nor are they meant for outdoor use.

Our planner stickers are made with vinyl, matte sticker paper and are intended for use in planners or journals only.

Due to the nature of our products, we do not offer returns, refunds or exchanges. If for some reason you're not happy with your order, please email us at hello@catladyalley.com.

All orders are shipped with the United States Postal Service (USPS) from Orange, California. 

For our shipping policy and prices, please visit our Shipping Policy page. Note that we currently only ship to addresses in the United States.

We currently only ship to addresses in the United States.

We plan to open shipping to other counties in the future, so please check back. Or, send us an email at hello@catladyalley.com to be notified when we open up our shipping to other countries.